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Business process outsourcing

Leadership & talent solutions for better business outcomes

Business Process Outsourcing (BPO) allows businesses of all sizes to increase operational efficiencies from access to innovative, technologically advanced resources they might not otherwise have exposure to. Practically all non-core activities can be outsourced, with a view to reducing cost and increasing flexibility.   

The BPO sector has had a bumpy ride in recent years – not least from market conditions, high-profile delivery problems and political pressure but providers are evolving and restructuring, while disposals and acquisitions have shaken up the market.   

More and more businesses recognise the value of an effective blend of permanent executives, interim managers and an agile talent workforce to enable business success.   

Helping you accelerate performance

Our team delivers superior outcomes for complex engagements whilst bringing significant value to our clients through the provision of interim executives, interim teams and leadership advisory services. We deliver for a wide range of mandates ranging from executive and functional leadership assignments, business transformation, programme management and change.  

Business Process Outsourcing (BPO) organisations value the external knowledge, expertise and perspectives of interim managers to solve challenges. We’re seeing a rise in demand for interims across the full range of specialisms.  

Our expert consultants will help you to define the problem, shape the solution and deliver the best outcome through our network of interim managers.  

Our experience

Our experience in this sector spans over many years. We’ve supporting numerous businesses through the four key stages of an outsourced contract: bid, mobilise, operate and demobilise.  

We have a successful track record of intervening at any point throughout the process with an interim management solution and delivering better business outcomes.  

Our BPO team is here to tackle problems, mitigate risk and make change a success in your organisation.

Typical assignments

  • Board and leadership 
  • Digital, change and transformation 
  • Commercial 
  • Finance 
  • Human resources  
  • Information technology 
  • Marketing and sales
  • Operations 
  • Programme management 
  • Risk, governance and compliance  

Key benefits of interim managers

Interim managers are a perfect match for outsourcing businesses who want to see results quickly. We deploy experienced specialists with the expertise to tackle the specific challenges you face – from bid management, contract mobilisation, operational or commercial turnaround or back-office transformation.  

  • Expertise to lead and deliver change and transformation  
  • Six-Sigma and Lean process improvement experience  
  • Specialist skills for delivering operational and financial efficiencies  
  • Expertise to support key bids and tenders  
  • Support for strategy and pre-acquisition due diligence 
  • Commercial leadership to maximise return from critical programmes and restructuring support  

Example interim manager roles

Our interim managers are handpicked from an ecosystem of partners. This integrated network of go-to experts provides seamless and agile access to talent. The result is better outcomes for your business delivered by a combination of strategy, operational execution and outstanding performance.   

  • Interim mobilisation director  
  • Interim bid director  
  • Interim operations director  
  • Interim commercial director
  • Interim CEO/MD  
  • Interim HR director  
  • Interim finance director  
  • Interim commercial director  
  • Interim CTO  
  • Interim account director  

Get ready for IR35

With changes to the IR35 legislation hitting the private sector in April 2021, now is the time to ensure you're fully prepared so that the changes are implemented smoothly. Learn more about our IR35 compliance managed service.

Other services

  • Board effectiveness review 
  • Leadership assessment 
  • Executive coaching & development 
  • Succession planning 
  • Project recruitment 

Meet the team

Andrew Mcintee Bw Nw2

Andrew McIntee

Director

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Keith Butler 840X530

Keith Butler

Executive search consultant

Jerome Bull 840X530

Jerome Bull

Director

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